Built per business · Los Angeles
The work you keep in your head, running on its own.
A quote nobody chased because Thursday happened. An invoice that sat in drafts for nine days. Three calls at 11:40 while everybody was heads-down, and one of them never left a voicemail. None of it has a line item, so nobody fixes it, and it happens again next week.
Built per business. No two have looked the same.
First systems live in about a week.
Month to month. Thirty days' notice, your number ports out with you.
Illustrative. Your build runs your work, not this.
How we work
We look first. Then we build.
You have run this for eleven years. We have been looking at it since Tuesday. Guess which one of us should be doing most of the talking on the first call.
We walk the whole operation
What goes wrong most often. What happens between a customer calling and somebody being dispatched. Where the same information gets typed twice. Who is the one person who knows how a thing works, and what happens the week they are away.
We put a number on every gap
Each one costed in dollars from your figures, with the arithmetic shown. Some of it will be smaller than you feared. Some of it will be worse. You get the number on the first call, before you have paid anything.
We build what pays first
Usually we end up saying the expensive problem is not the one you called about. Sometimes you tell us we are wrong. That is a good call, not a failed one. First systems live in about a week, starting with whatever we can prove is costing the most.
What we build
If it repeats, it can run itself.
Anything that repeats, runs on a schedule, or only ever breaks because somebody was busy, tired, or never told. It does not get busy. It does not get tired. It does not need reminding.
Every lead from every source landing in one place, in the same shape, worked on a schedule instead of whenever someone remembers.
Always onThe document that takes an hour to assemble, built from what the customer already told you, then followed up until they answer either way.
Always onInvoices that go out the day the work is done. Payment reminders that go without you deciding to send them. What you are owed, worked every week.
Always onWhich work is actually profitable, and the weekly numbers you rebuild in a spreadsheet every Monday, built for you instead.
ScheduledA calendar that fills its own gaps, reminders that cut the no-shows you currently absorb, and handoffs between your own people that do not need a phone call.
Always onIntake that stops getting typed twice. Onboarding without walking someone through the same eight things. The process only one person knows, written down and running whether or not they are in.
Always onNone of it comes back as a menu you assemble yourself. One engagement, one number.
The part everyone worries about
You keep the controls.
Every conversation about handing work to a machine reaches the same moment. The owner leans back a bit and says some version of: so what you are telling me is I lose control of my own business.
Reasonable thing to worry about. Wrong worry. The cleanest counter-example has been running since the 1950s.
Toyota automated the line, then put a cord next to every person standing at it. Anyone can pull it. The line stops.
The machine
Perfect ten thousand times. Completely blind to the one that came out wrong.
The person
Bad at ten thousand. Very good at the one.
The machine does the repetition. You keep the authority. Nobody at Toyota confused those two jobs, which is why they were still building the good cars while everyone else argued about whether robots were coming for the line. Every line we build has a cord on it.
Where we stop
Five things we will not do.
Said now, rather than after you have paid for something.
Guess at a price before we have looked at your operation.
Tell you how to run your business.
Pretend a machine is a person to your customers.
Lock you in. Month to month, thirty days' notice, and your number ports out with you.
Take your money if we cannot help you. We say so on the first call, before you have paid anything.
Usually it is the thing you stopped noticing.
No two builds have looked the same, and the top three problems are almost never the same twice. Sometimes it is the phone. Sometimes it is one thing you have complained about for two years and stopped hearing yourself say.
Which is why we will not quote you before we have looked. We would be guessing, and a number we made up is worse than no number at all. The first call costs nothing, and you leave knowing your number whether or not you hire us.
Before you book
The questions everybody asks.
How much does this cost?
Builds start at $3,500. What moves that number is how many things we are fixing and how tangled what you have now is. On top of the build there is a monthly retainer that scales with how much we are running for you. We will not quote you before we have looked at your operation, because we would be guessing, and a number we made up is worse than no number at all.
How fast is it running?
The first pieces are live in about a week. We start with whatever we can prove is losing you money fastest, usually the phone, and build out from there.
Do you need access to my software?
Usually less than people expect. A lot of what we build runs alongside what you already have rather than inside it. Where we do need to connect something, we tell you exactly what and why before it gets built, and you can say no to any piece of it. Nothing gets access it does not need. If a fix genuinely requires writing into your dispatch, booking or accounting system, that is a separate conversation and a separate quote, and we would tell you that up front rather than after.
Is it going to sound like a robot to my customers?
Most of what we build your customers never see or hear at all. Invoicing, scheduling, reporting and the handoffs between your own people all happen behind the scenes. Where something does talk to a customer, it answers immediately, it knows what you sell and what you charge, and it asks what your front desk would ask. It will not pretend to be something it is not, diagnose a problem, or quote a price. And if your customers would genuinely be better served by a person on that line, we will tell you that.
What if it does not work for my business?
The agreement is month to month and either of us can end it with thirty days' notice. You are not signing up for a year. The setup fee covers work that has already been done, so it is not refundable once we have started, and we would rather say that plainly now than surprise you with it later. If we do not think we can help you, we will tell you on the first call, before you have paid anything.
Am I locked in?
No. Month to month, thirty days' notice, and if you ever leave, the phone number we set up gets ported to you. You keep it. We are not going to hold your number hostage to keep your business.
We want you to get to Friday and not be able to name the thing you dropped.
Not a bigger business, not a leaner one, not a number on a dashboard. Just a week where the thing you forgot was not expensive, because it did not depend on you remembering it.
Book 30 minutesNothing to sign. You leave knowing your number either way.